*These policies are for in-home lessons only. Policies are different when you register for community center classes run by municipalities like Cary, Morrisville, Holly Springs, and Fuquay.

 

Payment/Billing

When you register you will be auto-enrolled weekly into the same day and time every week until you decide to cancel enrollment. Payment is required up front for all the lessons scheduled in the current month.  After the first month, the credit card or bank account you saved on file will be charged on the 1st day of every month for all lessons scheduled that month. ​

​

Rescheduling Lessons

You can cancel or reschedule lessons for any reason up to 4 hours before the lesson start time by text or email, or by logging in to the portal and canceling yourself.  If you cancel with proper notice before the 1st of the month when the invoice is created, you will not be charged.  If you cancel with proper notice after you have been charged for the month, a credit will be applied to your next month's bill.  No credit or refund is given if you miss your lesson without giving at least 4 hours notice.

​

Communication with Teachers

If you need to reschedule or cancel a class, please do so by either logging in to the portal and cancelling yourself, or by texting the school at 919-589-2721, or by emailing us at cary@richmusicschool.com.  

 

We don't give out contact information of our teachers, but we do allow our teachers to exchange contact information with student's parents if they choose.  Our teachers are strictly forbidden from directly contacting any students under 18 years old outside of classes. If they've given you their contact information, you're welcome to also directly notify your teacher, but if you do not notify the school directly, we cannot guarantee any refund, credit, or reschedule. 

​

Sick Policy

We do not allow students to take classes when they are showing signs of contagious illness. If students are excessively coughing, have a running nose, nausea, or fever symptoms, the teacher has the right to cancel the lesson with no refund or make-up class.  Exceptions may be made case-to-case for students who may be showing symptoms but are deemed non-contagious by a doctor.  

​

Use of Images and Videos

I agree that Rich Music School may video and/or audio tape and photograph me or my child, and record my or my child’s voice and performance of any musical composition(s), during and in connection with my music lesson. I agree that Rich Music School may use and license others to use my or my child’s name, voice, likeness and any biographical material concerning me or my child which I may provide, in any and all media, including the Internet, for the promotion or Company’s services. I hereby waive any right of inspection or approval of my or my child’s appearance or the uses to which such appearance may be put.

​

Personal Injury and Liability

Rich Music School will not be held responsible for any personal items damaged, left, misplaced, or stolen at our facilities or at off site classes, events, or functions hosted or attended by Rich Music School.

 

Rich Music School will not be held responsible for any personal injuries or bodily damage while at our facilities or at off site classes, events, or functions hosted or attended by Rich Music School, including any short-term or long-term injury caused by playing an instrument including but not limited to tendonitis, carpel tunnel, and hearing damage/loss.

​

In-Home Lesson Policies 

A parent or guardian over the age of 18 must be at home for the entire lesson. If no such adult is home, our teacher will not enter your home and you will not get a reschedule or refund. 

​

Rich Music School nor any of their employees will be held responsible for any alleged damage or destruction to any part of your home, property, yard, or landscape.

​

​